Join Our Team - Challenge Events Officer
Challenge Events Officer
Salary: £24,720 per annum
Hour of Work: 36.5 hours per week
Holidays: 25 days plus bank holidays
Position Type: Permanent
Location: Chester
Interviews may be held throughout the opening timeline and should a successful candidate be found the closing date may be brought forward.
We are looking for a bright, enthusiastic and effective Challenge Events Officer to join our award-winning team. The successful individual will become an integral member of the Operations Team.
You will be working in a fast-paced environment and will possess excellent skills in areas such as organisation, multi-tasking and have the ability to prioritise workloads, along with excellent attention to detail. We will also be looking for somebody with great sales, communication, and customer service skills allowing you and ourselves to maximise relationships with our customers and suppliers.
An interest in or experience of working in the charitable sector and/or outdoor activities such as cycling and trekking is desirable, but not essential as training for this office-based role will be given.
Our Operations team are responsible for all aspects in the delivery of our charity challenges including turning enquiries from the general public into bookings. We always look to maintain and achieve the highest of standards to ensure our excellent reputation remains intact. You will be reporting directly to our Operations Manager, Craig Wilson and the key tasks involved in the role are noted below:
- Making and managing all supplier bookings associated with the challenges you are responsible for.
- Booking in challenge leaders, event managers and event crew to work on your challenges.
- Collecting and collating all participant information in a timely and accurate manner, then sending participant information to suppliers in the lead up to challenge.
- Assisting with the updating of supporting documents that are sent to participants ahead of their challenge.
- Assisting with the designing of routes.
- Assisting with the production of event materials such as route guides, armbands, welcome packs.
- Performing site visits and reconnaissance as requested and assisting with the completion and updating of Challenge Specific Risk Assessments.
- Dealing with participant queries in a timely manner and delivering exceptional customer service to our participants.
- Ensuring all correspondence that is sent to our participants from Global Adventure Challenges is of the highest quality and assisting with the delivery of our challenge communication strategy.
- Helping converting enquiries into the business into bookings
- Evaluating feedback after each Challenge to look to continually improve clients’ experience.
- Working in the Emergency ‘on call’ rota team as and when required.
Essential skills required:
- Proven track record of successfully working on various processes or projects being ran at the same time.
- Previous Experience in travel sector preferably with a tour operator
- Excellent personal customer service skills.
- Great written and oral communication.
- Able to work to strict deadlines.
- Excellent time management skills.
- Experience of working in a busy team or office.
- Have an excellent eye for detail.
- Excellent working knowledge of IT packages such as Microsoft and experience working with databases.
Desirable skills required:
- Experience of working in the charitable sector and/or outdoor activities.
- Experience of working with database and software such as Microsoft teams & dynamics.
Benefits
- Workplace pension
- Birthday off work
- Early finish on a Friday
- Christmas shutdown (a proportion of your annual leave will be needed to cover this period)
- Lively and interesting work environment in a sector which makes a difference.
- Potential to experience exciting challenge events.
- Dog friendly
- Flexible working
To apply, please send your CV with covering letter detailing skills and experience to:
Craig Wilson, Operations Manager, Global Adventure Challenges, Red Hill House, Hope Street, Chester, CH4 8BU or jobs@globaladventurechallenges.com.
Applications without a covering letter will not be accepted.
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