We're Hiring!

We're hiring for two exciting roles to join our award-winning Chester-based team! Keep reading for more information on the roles, and how you can join us.

Charity Account Officer - Part Time (20 hours per week)

Salary: £24,000 per annum on a pro-rata basis (£12,800 per year)

Hour of Work: 20 hours per week on a pro-rata basis 

Holidays: 25 days plus bank holidays

Position Type: Permanent

Location: Chester

Closing Date for Applications: Friday 7th April 2023. Interviews may be held throughout the opening timeline and should a successful candidate be found the closing date may be brought forward.

We are looking for a bright, enthusiastic and effective Charity Accounts Officer to join our award-winning team. The successful person will become an integral team member of the Sales and Marketing Team.

You will be working in a fast-paced environment and will possess excellent skills in areas such as organisation, multi-tasking and have the ability to prioritise workloads…along with excellent attention to detail. We will be looking for somebody with great sales, communication, and customer service skills allowing you and ourselves to maximise relationships with our charity clients.

An interest in or experience of working in the charitable sector and/or outdoor activities such as cycling and trekking is desirable, but not essential as training for this office-based role will be given.

We always look to maintain and achieve the highest of standards to ensure our excellent reputation remains intact. You will be reporting directly to our Company Director, and the key tasks involved in the role are noted below:

• Ensuring all charity client information is recorded and kept up to date on our Microsoft Dynamics database.
• Maintaining regular contact with our charity clients that are using our Challenges as part of their fundraising calendar.
• Ensuring all charity clients have the appropriate support materials in order to successfully promote and recruit for our Challenges.
• To continuously develop and retain charity clients into promoting further events
• Ensuring all charity information requests are dealt with on daily basis and ensuring follow up calls are made and regular contact is kept.
• Organising and presenting at information days/nights – out of office hours and weekends.
• Attending and chairing meetings with charity clients.
• Assisting in the delivery of various charity campaigns through the use of telephone, emails and paper mail shots – for new product launches, reactivation of lapsed clients and sourcing of new business.
• Contribute to the sending of regular charity e-newsletters within the timeframes agreed by Directors and Marketing Manager
• Developing and suggesting new marketing and client sourcing streams for the business.

Essential skills required:

• Proven track record of successfully working on various processes or projects being ran at the same time.
• Excellent personal customer service skills.
• Great written and oral communication.
• Able to work to strict deadlines.
• Excellent time management skills.
• Experience of working in a busy team or office.
• Have an excellent eye for detail.
• Excellent working knowledge of IT packages such as Microsoft and experience working with databases.
• Experience of presenting using PowerPoint and public speaking – whether this be professional or social.

Desirable skills required:

• Previous Experience in charitable sector and/or outdoor activities preferably with a tour operator
• Experience of working with database and software such as Microsoft Teams & Dynamics.

Benefits

• Workplace pension
• Birthday off work
• Early finish on a Friday
• Christmas shutdown (a proportion of your annual leave will be needed to cover this period)
• Lively and interesting work environment in a sector which makes a difference.
• Potential to experience exciting challenge events.
• Dog friendly
• Flexible working

To apply, please send your CV with covering letter detailing skills and experience to:

Peter Robinson, Company Director, Global Adventure Challenges, Red Hill House, Hope Street, Chester, CH4 8BU or jobs@globaladventurechallenges.com.

Applications without a covering letter will not be accepted.

Challenge Events Officer - Full Time

Salary: £24,000 per annum

Hour of Work: 36.5 hours per week

Holidays: 25 days plus bank holidays

Position Type: Permanent

Location: Chester

Number of positions available in this role: 2

Closing Date for Applications: Friday 7th April 2023. Interviews may be held throughout the opening timeline and should a successful candidate be found the closing date may be brought forward.

We are looking for two bright, enthusiastic and effective Challenge Events Officers to join our award-winning team. The successful individuals will become integral team members of the Operations Team. 

You will be working in a fast-paced environment and will possess excellent skills in areas such as organisation, multi-tasking and have the ability to prioritise workloads…along with excellent attention to detail. We will also be looking for somebody with great sales, communication, and customer service skills allowing you and ourselves to maximise relationships with our customers and suppliers.

An interest in or experience of working in the charitable sector and/or outdoor activities such as cycling and trekking is desirable, but not essential as training for this office-based role will be given.

Our Operations team are responsible for all aspects in the delivery of our charity challenges including turning enquiries from the general public into bookings. We always look to maintain and achieve the highest of standards to ensure our excellent reputation remains intact. You will be reporting directly to our Operations Manager, Craig Wilson and the key tasks involved in the role are noted below:

• Making and managing all supplier bookings associated with the challenges you are responsible for.
• Booking in challenge leaders, event managers and event crew to work on your challenges.
• Collecting and collating all participant information in a timely and accurate manner, then sending participant information to suppliers in the lead up to challenge.
• Assisting with the updating of supporting documents that are sent to participants ahead of their challenge.
• Assisting with the designing of routes.
• Assisting with the production of event materials such as route guides, armbands, welcome packs.
• Performing site visits and reconnaissance as requested and assisting with the completion and updating of Challenge Specific Risk Assessments.
• Dealing with participant queries in a timely manner and delivering exceptional customer service to our participants.
• Ensuring all correspondence that is sent to our participants from Global Adventure Challenges is of the highest quality and assisting with the delivery of our challenge communication strategy.
• Helping converting enquiries into the business into bookings
• Evaluating feedback after each Challenge to look to continually improve clients’ experience.
• Working in the Emergency ‘on call’ rota team as and when required.

Essential skills required:

• Proven track record of successfully working on various processes or projects being ran at the same time.
• Previous Experience in travel sector preferably with a tour operator
• Excellent personal customer service skills.
• Great written and oral communication.
• Able to work to strict deadlines.
• Excellent time management skills.
• Experience of working in a busy team or office.
• Have an excellent eye for detail.
• Excellent working knowledge of IT packages such as Microsoft and experience working with databases.

Desirable skills required:

• Experience of working in the charitable sector and/or outdoor activities.
• Experience of working with database and software such as Microsoft teams & dynamics.

Benefits

• Workplace pension
• Birthday off work
• Early finish on a Friday
• Christmas shutdown (a proportion of your annual leave will be needed to cover this period)
• Lively and interesting work environment in a sector which makes a difference.
• Potential to experience exciting challenge events.
• Dog friendly
• Flexible working

To apply, please send your CV with covering letter detailing skills and experience to:

Craig Wilson, Operations Manager, Global Adventure Challenges, Red Hill House, Hope Street, Chester, CH4 8BU or jobs@globaladventurechallenges.com.

Applications without a covering letter will not be accepted.

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